Data Protection

g999 Casino Privacy Policy — How We Handle Your Data

Your privacy matters to g999. This page explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over it. We keep things plain and straightforward — no legal jargon where it can be avoided.

Last Updated: January 2025

Our Privacy Commitments

What g999 Promises About Your Privacy

Before you read the full policy, here are the six core commitments that shape how g999 handles your personal data. These aren't just words — they reflect decisions the platform makes every day.

We Never Sell Your Data

g999 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used only to operate the platform and provide you with the services you signed up for. That's it — no exceptions.

We Collect Only What We Need

g999 collects the minimum amount of personal data required to run the platform securely and compliantly. We don't ask for information we don't need, and we don't hold onto data longer than necessary. If a piece of data doesn't serve a clear purpose, we don't collect it.

Your Data is Stored Securely

All personal data held by g999 is stored on secure servers with encryption at rest and in transit. Access to personal data is restricted to authorised personnel only, and all access is logged and monitored. g999 reviews its security practices regularly to stay ahead of emerging threats.

Limited Third-Party Sharing

g999 shares personal data with third parties only where it is strictly necessary — for example, with payment processors to handle your transactions, or with identity verification providers to confirm your age. All third-party partners are vetted and bound by data protection obligations.

You Control Your Data

You have the right to access, correct, and delete the personal data g999 holds about you. You can also request a copy of your data or ask us to restrict how we use it. These rights are real and g999 takes them seriously — contact support and we will respond within the timeframes set out in this policy.

Plain Language, Always

g999 writes its privacy policy in plain English so that players in Bangladesh can actually understand what they're agreeing to. If any part of this policy is unclear, contact us and we'll explain it. Privacy shouldn't require a law degree to understand.

Your Rights

What You Can Ask g999 to Do With Your Data

As a player on g999, you have a set of rights over your personal data. These rights exist regardless of where you are located. g999 is committed to honouring them promptly and without unnecessary friction.

To exercise any of these rights, contact g999 support at [email protected]. We will acknowledge your request within 48 hours and aim to resolve it within 30 days. For complex requests, we may need up to 60 days — but we will always keep you informed of progress.

g999 will never charge you a fee for exercising your data rights, and we will never penalise you for making a request. Your account will not be affected in any way by the fact that you have asked about your data.

Right of Access

You can ask g999 for a copy of all the personal data we hold about you. We will provide this in a clear, readable format within 30 days of your request.

Right to Rectification

If any of the personal data g999 holds about you is inaccurate or incomplete, you have the right to ask us to correct it. We will update your records promptly.

Right to Erasure

You can ask g999 to delete your personal data in certain circumstances — for example, if you close your account and there is no legal obligation for us to retain the data.

Right to Restriction

You can ask g999 to restrict how we use your personal data while a dispute or investigation is ongoing. During a restriction, we will only store your data — not process it further.

Right to Data Portability

You can ask g999 to provide your personal data in a structured, machine-readable format so that you can transfer it to another service if you choose to do so.

Right to Object

You can object to g999 processing your personal data for certain purposes, including direct marketing. If you object to marketing communications, we will stop immediately.

Contents
  1. Who We Are
  2. Data We Collect
  3. How We Use Your Data
  4. Legal Basis
  5. Sharing Your Data
  6. Cookies
  7. Data Retention
  8. Security
  9. Children
  10. Policy Changes
  11. Contact

Note: This Privacy Policy applies to all users of g999.casino. By registering an account or continuing to use the platform, you confirm that you have read and understood this policy.

1 Who We Are

g999 Casino ("g999", "we", "us") operates the online gaming platform available at g999.casino. g999 is the data controller responsible for the personal data collected through this platform. This means g999 decides what data is collected, why it is collected, and how it is used.

g999 was built specifically for players in Bangladesh. The platform offers a focused selection of games — including Andar Bahar, Teen Patti Joker, Fortune Gems, Dragon Hatch, and Monkey King — alongside a dedicated mobile app and local payment options. Everything about g999, including its approach to privacy, is designed with Bangladeshi players in mind.

If you have any questions about this Privacy Policy or about how g999 handles your personal data, you can contact us at any time at [email protected].

2 Data We Collect

g999 collects personal data in three main ways: data you provide directly, data collected automatically when you use the platform, and data received from third parties such as payment processors or identity verification providers.

Data you provide directly:

  • Full name and date of birth (required for account registration and age verification)
  • Email address and phone number (used for account communication and security)
  • Residential address (required for identity verification)
  • Payment information, including the name and details of your payment method (used to process deposits and withdrawals)
  • Identity documents such as a national ID or passport (required for verification when requested)
  • Any information you provide when contacting g999 support

Data collected automatically:

  • IP address and approximate location
  • Device type, operating system, and browser information
  • Pages visited on g999.casino and time spent on each page
  • Game activity, including bets placed, games played, and session duration
  • Login timestamps and account activity logs
  • Cookie and tracking data (see the Cookies section below)

Data received from third parties:

  • Transaction confirmation data from payment processors
  • Identity verification results from verification service providers
  • Fraud and risk signals from security service providers

g999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law or regulation.

3 How We Use Your Data

g999 uses your personal data for the following purposes:

Purpose Data Used
Creating and managing your account Name, email, date of birth, address
Processing deposits and withdrawals Payment details, name, account ID
Verifying your age and identity Date of birth, identity documents, address
Providing customer support Name, email, account activity, support history
Detecting and preventing fraud IP address, device data, account activity, payment data
Complying with legal obligations Identity data, transaction records, account history
Improving the platform Anonymised usage data, game activity logs
Sending account and security notifications Email address, phone number
Responsible gaming monitoring Game activity, session data, deposit history

g999 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If any automated process flags your account for review, a member of the g999 compliance team will assess the situation before any action is taken.

4 Legal Basis for Processing

g999 processes your personal data on one or more of the following legal bases, depending on the purpose:

  • Contract performance: Processing your data is necessary to provide the services you signed up for — including account management, payments, and gameplay.
  • Legal obligation: g999 is required by law to collect and retain certain data, including identity verification records and transaction histories, for compliance and anti-money laundering purposes.
  • Legitimate interests: g999 processes certain data — such as device and activity logs — to protect the platform from fraud, abuse, and security threats. This processing is proportionate and does not override your privacy rights.
  • Consent: Where g999 relies on your consent to process data — for example, for optional marketing communications — you can withdraw that consent at any time by contacting support or updating your account preferences.

5 Sharing Your Data

g999 does not sell your personal data. We share data with third parties only where it is necessary to operate the platform or comply with legal requirements. The categories of third parties we may share data with are:

  • Payment processors: To handle your deposits and withdrawals securely. These providers receive only the data needed to process your transaction.
  • Identity verification providers: To confirm your age and identity when required. These providers are bound by strict data protection obligations.
  • Fraud prevention and security services: To protect the platform and its players from fraudulent activity. Data shared for this purpose is used only for security analysis.
  • IT and hosting providers: To maintain the infrastructure that runs g999.casino. These providers act as data processors under contract and cannot use your data for their own purposes.
  • Regulatory and law enforcement authorities: Where g999 is legally required to disclose data — for example, in response to a court order or regulatory investigation.

All third-party partners who handle personal data on behalf of g999 are required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared.

6 Cookies

g999.casino uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

g999 uses the following types of cookies:

  • Essential cookies: These are required for the platform to function. They keep you logged in, remember your session preferences, and ensure the platform loads correctly. You cannot opt out of essential cookies without affecting your ability to use the platform.
  • Analytics cookies: These help g999 understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is used in aggregate and anonymised form to improve the platform.
  • Security cookies: These help g999 detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of g999.casino. For more information about managing cookies, refer to your browser's help documentation.

7 Data Retention

g999 retains personal data only for as long as it is needed for the purpose it was collected, or as required by law. The following general retention periods apply:

  • Account data: Retained for the duration of your account and for a period of five years after account closure, in line with anti-money laundering regulations.
  • Transaction records: Retained for a minimum of five years from the date of the transaction, as required by financial regulations.
  • Identity verification documents: Retained for five years after account closure or the completion of the verification process, whichever is later.
  • Support communications: Retained for three years from the date of the last communication, to allow g999 to reference previous interactions if needed.
  • Analytics and usage data: Retained in anonymised form for up to two years for platform improvement purposes.

When personal data is no longer required, g999 deletes or anonymises it securely. If you request deletion of your data before the end of the applicable retention period, g999 will delete what it legally can and restrict processing of the remainder.

8 Security

g999 takes the security of your personal data seriously. The platform uses industry-standard security measures to protect your data from unauthorised access, disclosure, alteration, or destruction. These measures include:

  • SSL/TLS encryption for all data transmitted between your device and g999.casino
  • Encryption of sensitive data at rest on g999 servers
  • Role-based access controls that limit who within g999 can access personal data
  • Regular security audits and vulnerability assessments
  • Two-factor authentication options for player accounts
  • Continuous monitoring for suspicious account activity

While g999 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you believe your account has been compromised, contact g999 support immediately at [email protected] and change your password without delay.

In the event of a data breach that is likely to affect your rights or freedoms, g999 will notify you as soon as reasonably practicable and will take immediate steps to contain and investigate the breach.

9 Children

g999 is strictly for adults aged 18 and over. The platform does not knowingly collect personal data from anyone under the age of 18. If g999 discovers that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that a minor has registered an account on g999, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

10 Changes to This Policy

g999 may update this Privacy Policy from time to time to reflect changes in the platform, changes in the law, or changes in how we handle data. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

Where changes are material — meaning they significantly affect how your data is used or your rights over it — g999 will notify registered players by email before the changes take effect. Your continued use of g999.casino after the effective date of any changes constitutes your acceptance of the updated policy.

g999 recommends reviewing this Privacy Policy periodically. If you have any questions about a change, contact us before the change takes effect and we will explain what is different and why.

11 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how g999 handles your personal data, please get in touch:

g999 aims to respond to all privacy-related enquiries within 48 hours. For formal data subject requests — such as access, erasure, or portability requests — we will acknowledge receipt within 48 hours and aim to fulfil the request within 30 days.

Related Policies: This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which form part of your agreement with g999.

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