g999 Casino Terms and Conditions — Your Player Agreement

1 Introduction

These Terms and Conditions ("Terms") govern the relationship between g999 Casino ("g999", "we", "us", "the platform") and any individual ("you", "the player", "the user") who accesses or uses the services available at g999.casino. These Terms apply to all aspects of the platform, including account registration, deposits, withdrawals, gameplay, bonuses, and any other features or services offered by g999.

g999 is an online casino platform designed specifically for players in Bangladesh. The platform offers a focused selection of games — including Andar Bahar, Teen Patti Joker, Fortune Gems, Dragon Hatch, and Monkey King — alongside a dedicated mobile app and a range of local payment options.

By registering an account on g999.casino, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you are unsure about any part of these Terms, please contact us at [email protected] before registering.

These Terms should be read alongside the g999 Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and g999.

2 Eligibility

To register and use g999, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be legally permitted to participate in online gambling under the laws applicable to you in your jurisdiction.
• You must not be a resident of any jurisdiction where online gambling is prohibited by law.
• You must not be acting on behalf of another person when registering or using the platform.
• You must not be a current employee, contractor, or close family member of an employee or contractor of g999.

g999 reserves the right to request proof of age and identity at any time. If you are unable to provide satisfactory verification, g999 may suspend or close your account and withhold any pending withdrawals pending investigation.

3 Account Registration

To access the full features of g999, you must register an account. During registration, you are required to provide accurate, complete, and up-to-date information. Providing false information — including a false name, date of birth, or contact details — is a breach of these Terms and may result in account closure.

Each player is permitted to hold only one account on g999. The following are prohibited:

• Registering more than one account under your own name or identity.
• Registering an account using another person's identity or details.
• Using a shared device or IP address to register multiple accounts.
• Registering a new account after a previous account has been closed by g999.

You are responsible for maintaining the security of your account credentials. g999 will never ask for your password. If you believe your account has been compromised, you must notify g999 immediately and change your password. g999 is not liable for losses resulting from unauthorised access to your account where you have failed to take reasonable steps to protect your credentials.

g999 reserves the right to close any account that is found to be in breach of these registration requirements, with or without prior notice.

4 Deposits and Withdrawals

g999 supports a range of local payment methods designed to make deposits and withdrawals straightforward for players in Bangladesh. The available payment methods, minimum and maximum transaction limits, and processing timeframes are displayed on the payments page within your account.

The following rules apply to all financial transactions on g999:

• All deposits must be made from a payment account that belongs to you. Third-party deposits are not permitted.
• The name on your payment account must match the name registered on your g999 account.
• g999 does not accept cash deposits or payments made through unofficial channels.
• Withdrawal requests will be processed to the same payment method used for the deposit, where possible.
• Minimum withdrawal amounts apply and are displayed within your account dashboard.
• g999 reserves the right to request identity verification before processing any withdrawal.
• Withdrawals may be delayed if your account is under review for security or compliance reasons.

g999 does not charge fees for standard deposits or withdrawals. However, your payment provider may apply their own charges, which are outside g999's control. Please check with your payment provider before initiating a transaction.

5 Bonuses and Promotions

g999 may offer bonuses, free bets, cashback offers, or other promotional incentives from time to time. All bonuses are subject to specific terms and conditions that will be clearly communicated at the time the offer is made. The following general rules apply to all bonuses on g999:

• Bonuses are available to eligible players only. Eligibility criteria will be stated with each offer.
• Each bonus offer may only be claimed once per player, per household, and per device.
• Wagering requirements must be met before any bonus-derived winnings can be withdrawn. The applicable wagering requirement will be stated with each bonus.
• Bonuses have an expiry period. Any bonus not used within the stated period will be forfeited automatically.
• g999 reserves the right to withdraw or modify any bonus offer at any time without prior notice.
• Attempting to abuse bonus offers — including through the use of multiple accounts or coordinated betting — will result in account suspension and forfeiture of any bonus funds.

If you have a question about a specific bonus offer or believe a bonus has not been applied correctly to your account, please contact g999 support before placing any bets with the bonus funds.

6 Gameplay Rules

g999 offers a focused selection of games, each with its own rules and mechanics. The rules for each game are available within the game interface. By placing a bet, you confirm that you understand the rules of the game you are playing.

The following general gameplay rules apply across all games on g999:

• All bets are final once confirmed. g999 does not accept requests to cancel or reverse a confirmed bet.
• In the event of a technical fault during a game round, g999 will investigate and resolve the issue in accordance with its fair play policy. Where a round cannot be completed, bets will be returned to the player's account.
• g999 uses certified random number generation (RNG) technology to ensure fair and unpredictable game outcomes. No game outcome can be predicted, manipulated, or influenced by the player or by g999.
• The use of automated betting software, bots, or any other tool designed to gain an unfair advantage is strictly prohibited.
• Exploiting software bugs or errors to gain an advantage is a breach of these Terms. Any winnings obtained through exploitation of a known or unknown error may be voided.
• Minimum and maximum bet limits apply to all games and are displayed within the game interface.

g999 publishes a Case Study programme that documents real player sessions across its game library. This programme is designed to help players understand how the games actually behave over time. Players are encouraged to review the case studies before playing.

7 Responsible Gaming

g999 is committed to responsible gaming. The platform provides a range of tools to help players manage their gambling activity, including deposit limits, session time reminders, and self-exclusion options. These tools are available within your account settings.

g999 encourages all players to set personal limits before they start playing and to review those limits regularly. If you feel that your gambling is becoming a problem, please use the self-exclusion tool or contact g999 support for assistance.

• Self-exclusion requests will be processed within 24 hours of receipt.
• Once a self-exclusion is in place, g999 will not accept deposits or bets from the excluded account for the duration of the exclusion period.
• Players who have self-excluded should not attempt to open a new account during the exclusion period. Doing so is a breach of these Terms.

For more information about the responsible gaming tools available at g999, please visit the Responsible Gaming page.

8 Account Suspension and Closure

g999 reserves the right to suspend or close any account at any time, with or without prior notice, if it has reasonable grounds to believe that the account holder has breached these Terms and Conditions. Grounds for suspension or closure include, but are not limited to:

• Providing false or misleading information during registration or verification.
• Operating multiple accounts on the platform.
• Attempting to defraud g999 or other players.
• Using automated tools or bots to place bets.
• Abusing bonus offers or promotions.
• Engaging in money laundering or any other illegal activity through the platform.
• Threatening, abusing, or harassing g999 staff or other players.

Where an account is suspended pending investigation, g999 will notify the account holder by email and provide an estimated timeframe for the investigation. Where an account is closed due to a breach of these Terms, any balance remaining in the account will be handled in accordance with g999's compliance obligations.

Players may also request the closure of their own account at any time by contacting g999 support. Any remaining balance will be returned to the player's verified payment method, subject to identity verification.

9 Intellectual Property

All content on g999.casino — including but not limited to the platform design, game graphics, logos, text, images, and software — is the intellectual property of g999 or its licensors. You may not copy, reproduce, distribute, or create derivative works from any content on the platform without the prior written consent of g999.

The g999 name, logo, and brand identity are trademarks of g999 Casino. Unauthorised use of these trademarks is prohibited.

Nothing in these Terms grants you any licence or right to use any intellectual property belonging to g999 or its licensors, other than the limited right to access and use the platform for personal, non-commercial purposes in accordance with these Terms.

10 Limitation of Liability

g999 provides its platform on an "as is" and "as available" basis. While g999 takes all reasonable steps to ensure the platform is available, secure, and functioning correctly, it cannot guarantee uninterrupted or error-free service.

To the fullest extent permitted by applicable law, g999 shall not be liable for:

• Any loss of funds resulting from unauthorised access to your account where you have failed to protect your credentials.
• Any interruption to the platform caused by technical faults, maintenance, or circumstances outside g999's control.
• Any indirect, consequential, or incidental losses arising from your use of the platform.
• Any decisions you make based on information published on the platform, including game statistics, case studies, or promotional materials.

Nothing in these Terms limits g999's liability for fraud, death, or personal injury caused by g999's negligence, or any other liability that cannot be excluded by law.

11 Privacy

g999 collects and processes personal data in accordance with its Privacy Policy. By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy.

g999 will never sell your personal data to third parties. Data is shared only where necessary to operate the platform — for example, with payment processors or identity verification providers — and only to the extent required for those purposes.

For full details of how g999 handles your personal data, please read the Privacy Policy.

12 Changes to These Terms

g999 reserves the right to update or amend these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. Where changes are material, g999 will notify registered players by email.

Your continued use of g999.casino after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using the platform and may request account closure by contacting g999 support.

It is your responsibility to check this page periodically for updates. g999 recommends reviewing the Terms and Conditions at least once every three months.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a concern about your account or a transaction, please contact g999 support:

• Email: [email protected]
• FAQ: Visit the g999 FAQ page for answers to common questions.

g999 aims to respond to all support enquiries within 24 hours. For urgent account security issues, please mark your email as urgent and g999 will prioritise your request.