Player Wellbeing
g999 believes that gaming should always be fun. When it stops being fun, it stops being the point. This page covers everything g999 does to support responsible gaming — and everything you can do to keep your play healthy.
Minimum age to play on g999
Self-exclusion processed within
Responsible gaming tools available
All responsible gaming tools, no charge
Platform Tools
g999 has built a full set of responsible gaming tools directly into the platform. You don't need to call anyone or fill out a form — these tools are available in your account settings right now, and they're all free to use.
Set a daily, weekly, or monthly deposit limit on your g999 account. Once you hit your limit, the platform will not accept further deposits until the period resets. You can lower your limit at any time — increases take 7 days to take effect, giving you time to reconsider.
Set a session time limit and g999 will notify you when you've been playing for that long. It's easy to lose track of time when you're in the middle of a game — this tool makes sure you always know how long you've been playing, so you can decide whether to continue or take a break.
If you feel like you need a short break from g999, you can set a cool-off period of 24 hours, 48 hours, or up to 30 days. During a cool-off, your account will be temporarily suspended and you won't be able to log in or place bets. The cool-off cannot be reversed once set.
Self-exclusion is a longer-term option for players who feel their gambling has become a problem. You can self-exclude from g999 for a minimum of 6 months or permanently. Once a self-exclusion is in place, g999 will close your account and will not accept any new registrations from you during the exclusion period.
Set a maximum loss amount per day, week, or month. When your losses reach the limit you've set, g999 will stop accepting bets from your account for the remainder of that period. This tool helps you stay within a budget you're comfortable with, no matter how a session is going.
Enable reality check notifications and g999 will show you a summary of your session — time played, bets placed, net result — at regular intervals you choose. This keeps you grounded in the facts of your session rather than just the feeling of it, which is one of the most effective responsible gaming tools available.
Getting Started
Setting up responsible gaming limits on g999 takes less than two minutes. You don't need to contact support — everything is available directly in your account settings. Here's how to do it.
g999 recommends that every player sets at least a deposit limit before they start playing. It takes 30 seconds and it means you never have to worry about spending more than you planned. Think of it as a safety net you set up once and then forget about — until it quietly does its job.
If you're not sure which limits to set, start with a deposit limit that matches what you'd comfortably spend on entertainment in a month. You can always adjust it later — but remember, increases take 7 days to take effect, so there's always a cooling-off window built in.
All responsible gaming tools on g999 are free. There is no charge to set limits, take a cool-off, or self-exclude. g999 will never try to talk you out of using these tools.
Go to g999.casino and log in with your username and password. If you don't have an account yet, you can register in a few minutes — responsible gaming tools are available from the moment your account is created.
Click on your profile icon in the top right corner of the screen and select "Account Settings" from the dropdown menu. This is where all your personal preferences and responsible gaming tools are managed.
Inside Account Settings, find the "Responsible Gaming" tab. All available tools — deposit limits, loss limits, session reminders, cool-off, and self-exclusion — are listed here in one place.
Select the tool you want to use, enter your preferred limit or duration, and confirm. Deposit and loss limits take effect immediately. Cool-off periods and self-exclusions are also processed within 24 hours of your request.
If you have any trouble setting up your limits, or if you want to request a self-exclusion directly, contact g999 support at [email protected]. The support team will help you without any questions or pressure.
Know the Signs
Responsible gaming starts with self-awareness. Understanding the difference between healthy play and problematic behaviour is the first step to staying in control. g999 wants every player to know these signs — not because we assume the worst, but because awareness is the best protection.
Spending more money on g999 than you planned or can afford, and feeling unable to stop even when you want to.
Chasing losses — continuing to play after losing in an attempt to win back what you've lost, often leading to bigger losses.
Lying to family or friends about how much time or money you spend on g999 or other gambling platforms.
Neglecting work, studies, family responsibilities, or personal health because of time spent gambling.
Borrowing money or selling possessions to fund gambling activity on g999 or elsewhere.
Feeling anxious, irritable, or restless when you are not able to play, or using gambling to escape stress or negative emotions.
You play g999 for entertainment, not as a way to make money or solve financial problems. Winnings are a bonus, not an expectation.
You set a budget before you start playing and you stick to it — whether you're winning or losing. You never bet more than you can comfortably afford to lose.
You take regular breaks during sessions and you stop playing when you've reached your time or money limit, regardless of how the session is going.
Gaming on g999 is one of several leisure activities in your life — it doesn't dominate your time or crowd out other things you enjoy.
You are honest with yourself and the people around you about how much time and money you spend on g999. There's nothing to hide.
You know that losing is a normal part of gambling and you accept losses without chasing them. You never play to recover money you've already lost.
Self-Assessment
Answer these five questions honestly. This is not a clinical tool — it's a quick way to check in with yourself. Your answers are not stored or shared with anyone.
1. Have you ever spent more on g999 or other gambling than you intended to in a single session?
2. Have you ever chased losses — kept playing to try to win back money you had already lost?
3. Have you ever hidden your gambling activity from family or friends?
4. Has gambling ever caused you to neglect work, studies, or family responsibilities?
5. Have you ever felt that you needed to gamble with larger amounts to get the same level of excitement?
Our Commitment
g999 is committed to responsible gaming. That commitment isn't just a line in a policy document — it shapes how the platform is built, how the support team operates, and how g999 thinks about its relationship with players in Bangladesh. Gaming should be a source of entertainment and enjoyment. When it becomes anything else, g999 wants to be part of the solution, not the problem.
g999 operates a strict 18+ policy. No one under the age of 18 is permitted to register an account or play on the platform. g999 verifies the age of all players during the registration process and may request additional identity documents at any time. If g999 discovers that a player is under 18, the account will be closed immediately and any funds will be handled in accordance with applicable regulations. If you are a parent or guardian and you believe a minor has accessed g999, contact support immediately at [email protected].
g999 is clear about this: gambling is entertainment, not a financial strategy. The house edge means that over time, the platform will always return less than it takes in. Individual players can and do win — sometimes significantly — but no one should rely on g999 or any other gambling platform as a source of income. If you find yourself thinking of g999 as a way to solve financial problems, that is a warning sign worth taking seriously. Please use the responsible gaming tools available in your account or contact support.
g999 takes extra care to protect players who may be vulnerable — including those experiencing financial hardship, mental health difficulties, or addiction. The platform monitors account activity for patterns that may indicate problem gambling, such as rapid increases in deposit frequency, extended session lengths, or repeated attempts to reverse self-exclusions. Where these patterns are identified, g999 may proactively reach out to the player or apply additional account restrictions. This is not about restricting your freedom — it's about making sure the platform is not contributing to harm.
g999 does not market to players who have self-excluded or taken a cool-off period. The platform does not use marketing language that encourages players to chase losses, gamble beyond their means, or view gambling as a guaranteed way to win. All promotions on g999 are subject to fair terms and conditions, which are clearly displayed. If you have opted out of marketing communications, g999 will respect that choice immediately.
If you feel that your gambling has become a problem, the most important thing is to reach out. g999 support is available at [email protected] and can help you set up limits, take a cool-off, or process a self-exclusion. The support team will not judge you or try to talk you out of using these tools. Your wellbeing comes first. You can also speak to a trusted friend or family member — sometimes just saying it out loud is the first step.
Remember: Responsible gaming is not about playing less — it's about playing in a way that stays enjoyable and within your means. g999 is here to support that, every step of the way.
Related Pages: This policy should be read alongside the Terms and Conditions and the Privacy Policy, both of which form part of your agreement with g999.
Play Responsibly
The best time to set your responsible gaming limits is before you start playing. Create your g999 account, head to Account Settings, and set a deposit limit that works for you. Then enjoy Andar Bahar, Teen Patti Joker, Fortune Gems, Dragon Hatch, and Monkey King — knowing you're in control.
Need Help? Contact g999 support anytime at [email protected] — we're here for you.